At 7:30 every Wednesday morning you can find the employees of Advanced Cooling gathered in the Sherman headquarters for their weekly HVAC training session. Javier Nieto, owner of Advanced Cooling, understands how crucial it is to invest time in educating his employees.
In the Wednesday morning classes, technicians are taught the intricacies of heating and cooling a home or business. They are taught how to install or replace a complete system or repair an existing one. They learn what tools are needed and how to use the tools the right way. Advanced Cooling technicians are given tips to troubleshoot an issue quickly so lives can be saved. A technician can know what to look for when there may be a threat of carbon monoxide poisoning, for example. He will also be able to identify a wire that may be a cause for fire or electrocution.
Javier says the way a HVAC system runs depends 90 percent on its installation. Because his technicians have been thoroughly trained, he can trust the installation will be done right. When units are installed properly from the beginning, everyone’s time and money is saved.
Not only does Javier spend time preparing lessons to teach his employees, he also has other professionals in the industry come share their experience and knowledge with the class. Javier sometimes has his more experienced technicians teach a portion of the class. Having hands-on training sessions like these at Advanced Cooling allow everyone to be on the same page.
Javier has seen when the time is taken to educate his employees, they are more confident and care more about providing great customer service. They know the company they work for cares about their professional development so the company’s turnover is low. His technicians have a sense of pride in the service and product and have less on-the-job mistakes. Training helps Javier ensure each job gets done right, every time.